Customer reviews
Below you will find thousands of client feedback items with regard to our products, our service and after-sales. Watchwinders.com clients have the opportunity to review their purchase of a watch, watch winder, watchbox or watchstrap.
We are criticized by three important items; in general, products, service and after-sales. By means of this client feedback we try to provide a clear image of Watchwinders.com so that reliability and transparency are as things are.
Review by Ms. Fulger from Bucharest (Romania)
Order date: 7-12-2020 at 6:26 PM
Very friendly and helpful staff, good products, quick and safe shipment. Many thanks
Review by Mr. Harrison from Rowsley (United Kingdom)
Order date: 13-1-2021 at 12:38 PM
Great service.
Review by Mr. Blaser from Steffisburg (Switzerland)
Order date: 7-12-2020 at 9:19 AM
Excellent, speedy service and delivery. Plus: I was offered an upgrade to the next larger watchwinder at no additional cost (as the ordered item was out of stock).
Review by Mr. Noez from Evionnaz (Switzerland)
Order date: 11-11-2020 at 7:24 PM
Review by Mr. Woodward from Easton (United States)
Order date: 3-10-2020 at 6:40 PM
Product hit all expectations. Service was quick and professional.
Review by Ms. Michalak from Luxembourg (Luxemburg)
Order date: 1-9-2020 at 1:20 PM
Very responsive and professional seller. The watch was as described and so far (few months after purchase) is working normally. To recommend.
Review by Mr. BROWN from Bear (United States)
Order date: 14-9-2020 at 2:27 AM
Review by Mr. Sirota from Winter Springs (United States)
Order date: 13-6-2020 at 4:44 PM
had a benson black series 8 count watch case and wanted another larger one to match it in Macassar wood first one was bought at a local retail store . went to the store but they didn't have benson products anymore . went on line to track one down. web sites were a little confusing benson site, Watchwinders.com etc It seemed they both brought me to the same place. Easy ordering fast delivery and beautiful product. shipped from Netherlands in perfect condition. watch winders will be next for me.
Review by Mr. Koos from Eger (Hungary)
Order date: 2-6-2020 at 10:51 AM
Very nice product, excellent quality! Thank You!
Review by Ms. Witty from 2du (United Kingdom)
Order date: 17-5-2020 at 9:41 PM
What I thought was going to be a disaster was rescued by excellent after sales service. Without going into details, the product, although good, hasn't got the correct power adapter. A quick and cordial exchange of emails and the problem was resolved fully to my satisfaction.
Review by Ms. Anna from Chungcheonnam-do, Asan, Dunpo-myeon (Republic of Korea)
Order date: 3-9-2018 at 7:34 AM
The watch winder has very good quality and looks beautiful, works quietly, bottom drawer is very poorly fixed. Only for that 4 stars everything else is just great)) The bad thing is it took 16 days to South Korea before postnl did deliver the package (usually international delivery takes 6-8 days). And I didn't like that there wasn't original package from Benson and guarantee certificate, because it was a present.
Response Watchwinders.com:
Thank you for your comment. PostNL (which you choose) is a cheaper but more slow shipping service. You can also choose for Fedex, they are more quick but the costs are also a bit higher. Please also consider that national customs may take a few days to check the incoming package as well. Our newest Benson Smart-Tech II series do have original Benson packaging and manual
Review by Mr. Bumblis from Moscow (Russian Federation)
Order date: 25-7-2018 at 8:24 PM
This is the second time I'm purchasing with WatchWinders. I'm very glad with the service I get every time. Their fast responds, detailed and clear description of the products and shipping make shopping easy, fast and stress free. I would recommend WatchWinders to anyone who is passionate about the watches. Especially would like to say thank you to Leon who is always answering to all of my questions and requests, assisting with any difficulties I get while making the decisions and even recommending what the best option would be. Watchwinders is an example of what the best customer service should be like.
Review by Mr. Bouchard from Senneville, Quebec (Canada)
Order date: 7-12-2017 at 12:27 PM
The website is well designed. The product and the price are great. However, once the order has been registered, it took way too long to process and ship. I had to constantly follow up. Even after a full week, goods had not been shipped. However, that is really the only downside, but a major one. For the rest, Customer Service is courteous, polite, and prompt to reply. I still recommend them, just be patient.
Review by Mr. Litzinger from Hechingen (Germany)
Order date: 13-8-2017 at 11:26 AM
Review by Mr. Bumblis from Moscow (Russian Federation)
Order date: 8-6-2017 at 8:02 PM
I've really wanted to purchase a watch winder and I've browsed a great amount of websites that are selling them. However, watchwinders.com attracted my attention the most because of its reasonable prices at first but later I've also discovered a great customer service this company provides. Staff is very kind and helpful, if you ask a question via email usually you'll receive a reply immediately. You're treated as a dear guest not just as a customer. Especially, I would like to express my gratitude to Leon for managing my order. I really appreciate all the effort he put into this. Thank you so much! The watch winder I purchased has safely arrived and I love it. I feel like it's more than just a watch winder to me, it's something more valuable and important to me now because of the great communication and care about my order i received. Thank you again Leon and Watchwinders.com. I wish your company every success in the future!
Review by Mr. Aldaiel from Dhahran (Saudi Arabia)
Order date: 21-7-2017 at 11:48 PM
Thoroughly impressed with the quality of the watch winder! Very silent operation, runs smoothly at set intervals so it doesn't strain the motors unnecessarily. I Checked the accuracy of the watches every few days, and everything seems to be in order. 900 TPD seems to be the ideal speed for most of modern watches. The quality of the cabinetry and finish is top-notch. No rough edges whatsoever, the lacquer finish is perfect. One issue I noticed is the light button's touch sensitivity in my unit. It's not very responsive, I tried swiping the button, pressing it lightly, pressing it hard, it works every 5 or 6 presses but unreliable. Mostly likely a fault in my unit or in the capacitive/touch sensor. One thing I did find awkward, but doesn't qualify as a major issue, is the way watches are secured in the holder. There is a spring the compresses so that you can fit the watch over the velvet pad. The spring is very tough to compress and trying to fit the watch, secure the clasp, and keeping the unit compressed is a bit of a hassle. Also the spring's tension is very high, so it's somewhat likely that vintage bracelets could suffer stretching between the links seeing how much force the spring exerts against the watch case. Might be an issue, might not. Just an observation.
Review by Mr. Abdulrazzaq from Sharjah (United Arab Emirates)
Order date: 3-7-2017 at 8:22 PM
Amazing service and after service help. I advertised about your site and your staff directly reached out to me and gave me a discount for my next purchase! I hope i can get more so i can place another big order!
Review by Mr. Caceres from San Juan (Puerto Rico)
Order date: 3-5-2017 at 5:00 PM
I ordered a Benson Black Series winder for 8 watches. The outer construction and design of the winder box is impeccable. The black lacquered finish is spectacular. However, the craftsmanship of the actual unit left me with a bitter taste. Upon unboxing the unit, I found that 3 out of the 8 motors had become unglued. In addition there was glue residue which is very visible against the black velvet interior of the winder. Removing/replacing the watches was simple. The cradle snaps into place with minimal effort and hold the watch in place firmly. However the removable cradles that hold the watch are very flimsy and made of cheap plastic. I don't know how long they will last. When I contacted WatchWinders.com about my issues, they suggested that I just glue the motors back! I think that they missed the point of customer service. I shouldn't have to do that at all, they should just have offered to replace the unit with a new one!!! The motors work silently and are individually programmable via a touch screen. The light feature is a nice touch. One feature which would be nice to have is an out off when you open the door. This way you can simply remove the watch you want to wear without having to worry about having to turn the motor off to remove the watch should it be rotating. In summary, the winder is well designed but the assembly is lacking. For a unit of this price, the motors should be screwed into place not glued. I hope that the motors are durable. It would also be of great comfort, if replacement motors were available from the manufacturer. This way, you could easily replace a faulty motor as opposed to having to buy a new watch winder. Also, it would be nice to have replaceable watch cradles. Finally, although I've had a mediocre experience, I will buy another one as they are a good value compared to other winders in the market. I hope that the new one will be better built than the one I just purchased. If they offer replacement parts, its a slam dunk. Otherwise you are just buying a winder that will eventually break and have to buy an entire new unit, instead of just replacing the damaged motors/cradles.
Response Watchwinders.com:
Thank you for your feedback. We received photos of the watch winder with one cup coming out of the board and glue residu as a result. We think it's the result of transport, but even then the cups may not come loose. We explained how the cup easily can be fixed (within 30 seconds) with a little bit of glue. Then the watch winder is perfect. When a customer is not happy with the product he/she may return within the return period.
Review by Mr. Yap from Singapore (Singapore)
Order date: 17-4-2017 at 4:58 PM
I had just received the watchwinder on 4th May 17. The product was good and the packaging was excellent. However, the user guide/operating manual and certificate were missed out and they were not received together with the shipment. I believe the overall experience can be improved. Please send me the two documents ASAP. Thanks
Response Watchwinders.com:
Dear Mr. Yap. I'm sorry the manual and certificate are missing, Our mistake, we will send you both a.s.a.p.
Review by Mr. Kerstens from Kraainem (België)
Order date: 24-2-2017 at 8:42 PM
Watchwinder looks great and feels very solid. It is very silent and the option to use batteries or outlet power makes it versatile. I have had it in operation for a month now. Once it did not wind the watch for a reason I don't know. Maybe the watch was not centrally placed in the holder and so rotation may have been a bit out of sync. The watchwinder box is bigger (well longer) than others that come at a substantially higher price. Delivery was top. Value for money this is highly recommended.
Review by Mr. J. Breuer from Olpe (Germany)
Order date: 4-2-2017 at 10:15 PM
Review by Mr. A. Chin La from Hong Kong (Hong Kong)
Order date: 5-2-2017 at 1:28 PM
Review by Mr. F. Grewingh from Denver (United States)
Order date: 27-1-2017 at 11:40 PM
Review by Mr. B. Schwarz from Stuttgart (Germany)
Order date: 5-2-2017 at 4:27 PM
It's a nice watchwinder. The predicate "handmade" is extra special.
Review by Mr. T. Nikolov from Doebna (Russian Federation)
Order date: 13-10-2016 at 7:40 AM
Review by Mr. J. Duetz from München (Germany)
Order date: 1-2-2017 at 1:43 PM
Review by Ms. J. Kurskova from Moscow (Russian Federation)
Order date: 19-11-2016 at 7:31 PM
Review by Mr. H. Nautilanen from Helsinki (Finland)
Order date: 1-2-2017 at 7:29 AM
Review by Ms. J. Lennock from Southampton (United Kingdom)
Order date: 27-1-2017 at 10:01 AM
Review by Mr. F. Neyres from New York (United States)
Order date: 9-1-2017 at 3:08 AM