Customer reviews
Below you will find thousands of client feedback items with regard to our products, our service and after-sales. Watchwinders.com clients have the opportunity to review their purchase of a watch, watch winder, watchbox or watchstrap.
We are criticized by three important items; in general, products, service and after-sales. By means of this client feedback we try to provide a clear image of Watchwinders.com so that reliability and transparency are as things are.
Review by Mr. Fisher from Franklin, TN (United States)
Order date: 31-5-2025 at 7:19 PM
Looks great. Parts feel high quality. Glad I purchased this.
Review by Mr. Hricz from Oreland, PA (United States)
Order date: 23-3-2025 at 8:51 AM
I am extremely pleased with the watch winder I purchased and I am even more pleased with the professional and courteous customer service that was extended to me during my purchase. When I received my watch winder it would not work with the enclosed A/C adapter. Thinking the winder itself was not working I contacted watchwinders.com and asked them if I could return the winder for an exchange. They wrote back and informed me that the problem was most likely that A/C adapter itself was defective and not the watch winder. Watchwinders.com promptly sent me a new A/C adapter and the watch winder has been working just fine with No problems. In the future when it is time for me to make another purchase of a watch winder this is the company I will use without a doubt. Thank you for all you help.
Review by Mr. BROWN from Bear (United States)
Order date: 19-4-2025 at 8:52 PM
I’ve been using the Benson Black Series watch winders over the years . I have purchased 4 different Black Series for other family members and it has exceeded my expectations in every way. The build quality is outstanding, with a high-gloss finish and solid construction that feels premium and durable. The touchscreen interface is intuitive and lets me customize each rotor’s settings individually – perfect for my diverse collection of automatic watches. What really stands out is how quiet the motors are. Even in a quiet bedroom, the winder runs silently, which is a big plus. The LED lighting adds a nice aesthetic touch without being overwhelming, and the soft-close lid shows the attention to detail in craftsmanship. This winder is on the pricier side, but it’s an investment that’s worth every penny for serious collectors. I highly recommend it to anyone looking for a reliable, elegant way to keep their watches wound and ready to wear.
Review by Mr. Zavrsnik from Maribor (Slovenia)
Order date: 29-3-2025 at 8:20 AM
I am very happy with the service I've got. The Benson Watchwinder is beautiful and I received it within 5 days from payment. I will buy again here if I need any other equipment.
Review by Mr. Mackessy from Littleton (United States)
Order date: 14-5-2024 at 10:42 PM
Impressive Carbon Fiber watch winder! The unit is very large and much bigger than expected. I need to figure out how to program it...no documentation in the box really. But the box itself is amazing. Thanks!
Response Watchwinders.nl:
Thank you for your feedback. In the packaging you will find the manual and certificate. To be sure we will send you the PDF manual per e-mail.
Review by Mr. Liao from Taichung CIty (Taiwan)
Order date: 25-4-2024 at 8:46 AM
The product quality is awesome. Very high-quality finish watch winder with high-tech feeling of LEDs. One of the best watch winders I ever purchased. So far, the watch winder works as it promised.
Review by Mr. Dones from Caguas (United States)
Order date: 19-2-2024 at 8:12 PM
Buying from Watch Winders has been a great experience. The Benson Black Series winder arrived promptly. The product was as described, and works very well. I am happy with my purchase and the service.
Review by Mr. Wu from Duebendorf (Switzerland)
Order date: 16-12-2023 at 9:15 AM
As always a great product and fast delivery!
Review by Mr. Hall from Arabian Ranches (United Arab Emirates)
Order date: 30-11-2023 at 2:59 AM
I was disappointed that having paid for the shipping to UAE I was then hit with a $130 customs charge that I had to pay to FEDEX on delivery. This is not a great experience.
Response Watchwinders.nl:
Thank you for your feedback. Shipping costs and customs charges are two different things. When you live outside the EU we deliver VAT free (minus 21%), which means you pay 21% less than consumers living inside the EU. Nevertheless, your national customs may decide to charge import duties and VAT at import in your country. This is the official system for all consumers.
Review by Mr. SU from New Taipei (Taiwan)
Order date: 14-11-2023 at 6:16 PM
Good
Review by Mr. Caldeira from Leça do balio (Portugal)
Order date: 20-7-2023 at 12:02 AM
Review by Mr. Brown from Austin (United States)
Order date: 18-7-2023 at 9:18 PM
Great product and amazing communication and customer service. Very response to messages. Highly recommend!
Review by Ms. Dyer from High Wycombe (United Kingdom)
Order date: 25-5-2023 at 11:06 AM
Excellent service sim very happy with product
Review by Mr. Wu from Dübendorf (Switzerland)
Order date: 13-2-2022 at 6:06 PM
I have waited almost 2 years to give an accurate long-term review. This is an amazing winder. The quality of the winding mechanism is on par with my swisskubik winder. the actual holder of the watch is arguably better than the holder used in swisskubik winders. If there are any issues, customer service is very quick and helpful 10/10
Review by Mr. Pattinson from East Horsley (United Kingdom)
Order date: 26-4-2023 at 6:03 PM
I am disabled and my Rolex was not getting wound because I did not move my arm enough. A friend told me about watch winders and after a lengthy search I homed in on a Benson. I am not disappointed, it is a quality product and, although it took a bit longer to arrive, I think that was likely to have been the postal service. The packing of the item was excellent, a padded cardboard box containing a beautiful purpose-made box with the watch winder in a velvet bag inside I tried to find a use for the box, it seemed a pity to throw it away. My watch is now wound daily and its timekeeping is what you would expect from a Rolex. Very satisfied.
Review by Mr. Grinblat from Chicago, Illinois (United States)
Order date: 19-3-2023 at 8:58 PM
I’m exceedingly happy with the quality of the winder, especially relative to the price. Pre-sale communication, support, and shipping were all superb.
Review by Mr. BROWN from Bear (United States)
Order date: 15-3-2023 at 10:24 AM
Absolutely the best watch winder around ! The look , the style . Very classy ! Can’t go wrong with this one .
Review by Ms. Roharova from London (United Kingdom)
Order date: 1-5-2022 at 7:03 PM
Lied about delivery time. FedEx said the amount I paid for delivery should have gotten a priority shipping, but instead was shipped via normal service. Customer service refused to help and instead sent me lengthy legal disclaimers to cover themselves. Won't order again. The product is otherwise lovely.
Response Watchwinders.nl:
We tried to explain the client about the stock indicator (expected delivery time) on our website. It's an indication, and not a fixed variable. Very important is to mention that this specific product had a stock indicator of 1-3 business days plus 2-4 business days as indicated at the Fedex shipping option. In total 7 working days. We depend on transporters and national customs of other countries. This order was delivered within 5 days including a weekend and UK customs (from the Netherlands to the United Kingdom).
Review by Mr. Stoll from Berkeley (United States)
Order date: 29-3-2022 at 9:16 PM
Wow! Exceeded expectations all around. Absolutely beautiful, silky smooth to the touch. A very classy well made (and silent) 8 watch winder. After all my shopping research Benson seems to be up in the top on quality but way way way under the radar. Hodinkee, if you are listening, write an article on these! You will not find this top tier quality for this under the radar price with any other brand out there. I was at first a bit skeptical as the price seemed low compared to other brands. Nope, just more sensible pricing here. I love the extra storage in top for extra watches or watch bands. The lighting is perfect without too much blaring brightness and can be turned off easily. I first bought the same model for 6 watches but had to get the 8 watch model as the beauty of this thing just slung me into collecting all over again. Standing ovation for Watchwinders.com for an easy transaction and super speedy delivery. Had my winder in California, USA 5 days after I placed my order. I am so glad I stumbled on watchwinders.com, and Benson.
Review by Mr. Them from Wysox PA (United States)
Order date: 14-2-2022 at 3:47 AM
This company is fantastic! I ordered a Benson six unit watch winder. I changed my mind and wanted an eight unit watch winder. I emailed them just before they had shipped the first one. Leon was great! He changed the order immediately. I sent the balance via PayPal. The winder was shipped within two hours on a Tuesday. My watch winder arrived before 1 o’clock on Friday. So, in two and a half days, I received my order from the Netherlands to Pennsylvania in the USA.! I absolutely love the walnut eight unit watch winder. It is beautiful. I highly recommend Watchwinders.Com.
Response Watchwinders.nl:
Thank you for your comment and enjoy the Benson watch winder!
Review by Mr. Strickler from Rockville (United States)
Order date: 16-1-2022 at 4:53 PM
- Love the product selection and quality - Benson has fantastic offerings - Prices are very competitive, a lot of value for what you spend - Support was readily available and very responsive - Would buy again and recommend others, based on product quality and service - Website is OK: browse and search is reasonably good, account management is basic and order management is very basic (at least for international orders); as an user, I would like to self-serve for order status but needed to contact via email. Also, the email follow-ups make it unclear when items will ship. Great that email response was quick but would love to manage myself from the site like many other e-commerce sites - Note that my order failed with initial attempt with the transaction flagged by my credit card provider (Chase) as a potentially fraudulent transaction; this caused me concern that it might be a "scam" site. Would be worth to reviewing your payment processor for international sales to reduce the potential for this to occur with other customers
Response Watchwinders.nl:
Thank you for your feedback. We appreciate that you took the time and effort to share your valuable tips for us. We do our best to improve our website and will have a chat with our bank.
Review by Mr. BENOS from Maroussi (Greece)
Order date: 14-1-2022 at 8:59 AM
Excellent product ! Totally silent, fully programmable, nice esthetics. My parcel was delayed very much due to difficult weather conditions and the local post office in Greece but the aftersales people from Watchwinders.com tried their best to help me out. Good prices, wide range, clearly the best place to buy watch boxes and winders in Europe !
Review by Mr. Wheeler from Hemel Hempsted Hertfordshire (United Kingdom)
Order date: 14-12-2021 at 11:31 PM
Review by Mr. Alexander from VANTAA (Finland)
Order date: 3-11-2021 at 12:43 PM
I came across watchwinders.com after my previous one broke down. I was initially a bit sceptical if I wanted to buy something from a company a bit far away and that I personally had previously not heard of. The overall experience was flawless and excellent. - both before and after. Before the purchase. – I received prompt response to email queries with all details I asked, in a clear and precise manner. –?They sent me the configuration PDF as well, so I could make sure it had the functions I needed. After purchase: – The order was promptly acknowledged, informed very step, tracking number was provided, delivered on time. – The delivery came with the wrong power adapter. I sent them an email, and I promptly got a reply assuring me that a replacement was on the way, and I got it in a few days. – I asked a follow-up question, which was also replied promptly. The product: – The product I ordered does not have a cover, hmmm, that is ok, but partly my own fault, I assumed it would be there. –?Works as intended, the configuration is quite intuitive, and easy. I guess it is silent enough - No complaints on that either. Overall, very satisfied, when I have a need, I would easily come back and would warmly recommend them as well. (Ordered from Finland)
Review by Mr. Lane from Houston (United States)
Order date: 17-9-2021 at 4:17 AM
Excellent quality watch winder. I was a little nervous ordering from overseas, but the Watchwinders team walked me through the process, and I received the product quickly and easily!
Review by Mr. Duncan from Glasgow (United Kingdom)
Order date: 6-7-2021 at 12:10 PM
Although there was a delay in getting the watchwinder (understandable at this time given the situation worldwide with delays, shortages etc), the communcation and service from Watchwinders.com could not be faulted. Having received the watchwinder, I am delightedwith the quality and function of the item.
Review by Mr. Nilsson from Hisings Karra (Sweden)
Order date: 15-6-2021 at 8:07 PM
Review by Mr. Kenewell from Toronto (Canada)
Order date: 3-6-2021 at 3:23 AM
Purchased a six watch Benson Smart-Tech II 6.20.B Watchwinder. It works well and is quiet. The front of pull out drawer (for storage) at the bottom came off immediately but I have reattached it. Watchwinders.com provided a good price and speedy delivery.
Review by Mr. LAP HON from HO MAN TIN, (Hong Kong)
Order date: 19-5-2021 at 2:38 PM
Very satisfied. High quality and the price is lower than i expected compare to others watch winder in the market.
Review by Mr. Bracco from Copenhagen (Denmark)
Order date: 11-5-2021 at 7:48 PM
Good price-quality relationship. Nice design and great finishing of the product. I had it for one month now and I'm very satisfied with it.