Customer review for Benson watchwinders
Below you will find thousands of client feedback items with regard to our products, our service and after-sales. Watchwinders.com clients have the opportunity to review their purchase of a watch, watch winder, watchbox or watchstrap.
We are criticized by three important items; in general, products, service and after-sales. By means of this client feedback we try to provide a clear image of Watchwinders.com so that reliability and transparency are as things are.
Review by Mr. Koos from Eger (Hungary)
Order date: 2-6-2020 at 10:51 AM
Very nice product, excellent quality! Thank You!
Review by Mr. Aldaiel from Dhahran (Saudi Arabia)
Order date: 21-7-2017 at 11:48 PM
Thoroughly impressed with the quality of the watch winder! Very silent operation, runs smoothly at set intervals so it doesn't strain the motors unnecessarily. I Checked the accuracy of the watches every few days, and everything seems to be in order. 900 TPD seems to be the ideal speed for most of modern watches. The quality of the cabinetry and finish is top-notch. No rough edges whatsoever, the lacquer finish is perfect. One issue I noticed is the light button's touch sensitivity in my unit. It's not very responsive, I tried swiping the button, pressing it lightly, pressing it hard, it works every 5 or 6 presses but unreliable. Mostly likely a fault in my unit or in the capacitive/touch sensor. One thing I did find awkward, but doesn't qualify as a major issue, is the way watches are secured in the holder. There is a spring the compresses so that you can fit the watch over the velvet pad. The spring is very tough to compress and trying to fit the watch, secure the clasp, and keeping the unit compressed is a bit of a hassle. Also the spring's tension is very high, so it's somewhat likely that vintage bracelets could suffer stretching between the links seeing how much force the spring exerts against the watch case. Might be an issue, might not. Just an observation.
Review by Mr. Abdulrazzaq from Sharjah (United Arab Emirates)
Order date: 3-7-2017 at 8:22 PM
Amazing service and after service help. I advertised about your site and your staff directly reached out to me and gave me a discount for my next purchase! I hope i can get more so i can place another big order!
Review by Mr. Caceres from San Juan (Puerto Rico)
Order date: 3-5-2017 at 5:00 PM
I ordered a Benson Black Series winder for 8 watches. The outer construction and design of the winder box is impeccable. The black lacquered finish is spectacular. However, the craftsmanship of the actual unit left me with a bitter taste. Upon unboxing the unit, I found that 3 out of the 8 motors had become unglued. In addition there was glue residue which is very visible against the black velvet interior of the winder. Removing/replacing the watches was simple. The cradle snaps into place with minimal effort and hold the watch in place firmly. However the removable cradles that hold the watch are very flimsy and made of cheap plastic. I don't know how long they will last. When I contacted WatchWinders.com about my issues, they suggested that I just glue the motors back! I think that they missed the point of customer service. I shouldn't have to do that at all, they should just have offered to replace the unit with a new one!!! The motors work silently and are individually programmable via a touch screen. The light feature is a nice touch. One feature which would be nice to have is an out off when you open the door. This way you can simply remove the watch you want to wear without having to worry about having to turn the motor off to remove the watch should it be rotating. In summary, the winder is well designed but the assembly is lacking. For a unit of this price, the motors should be screwed into place not glued. I hope that the motors are durable. It would also be of great comfort, if replacement motors were available from the manufacturer. This way, you could easily replace a faulty motor as opposed to having to buy a new watch winder. Also, it would be nice to have replaceable watch cradles. Finally, although I've had a mediocre experience, I will buy another one as they are a good value compared to other winders in the market. I hope that the new one will be better built than the one I just purchased. If they offer replacement parts, its a slam dunk. Otherwise you are just buying a winder that will eventually break and have to buy an entire new unit, instead of just replacing the damaged motors/cradles.
Response Watchwinders.com:
Thank you for your feedback. We received photos of the watch winder with one cup coming out of the board and glue residu as a result. We think it's the result of transport, but even then the cups may not come loose. We explained how the cup easily can be fixed (within 30 seconds) with a little bit of glue. Then the watch winder is perfect. When a customer is not happy with the product he/she may return within the return period.
Review by Mr. Yap from Singapore (Singapore)
Order date: 17-4-2017 at 4:58 PM
I had just received the watchwinder on 4th May 17. The product was good and the packaging was excellent. However, the user guide/operating manual and certificate were missed out and they were not received together with the shipment. I believe the overall experience can be improved. Please send me the two documents ASAP. Thanks
Response Watchwinders.com:
Dear Mr. Yap. I'm sorry the manual and certificate are missing, Our mistake, we will send you both a.s.a.p.
Review by Mr. B. Schwarz from Stuttgart (Germany)
Order date: 5-2-2017 at 4:27 PM
It's a nice watchwinder. The predicate "handmade" is extra special.
Review by Mr. J. Duetz from München (Germany)
Order date: 1-2-2017 at 1:43 PM
Review by Mr. F. Neyres from New York (United States)
Order date: 9-1-2017 at 3:08 AM
Review by Mr. J. Bieron from Paris (France)
Order date: 24-1-2017 at 10:29 PM
Review by Mr. G. Brown from Dubai (United Arab Emirates)
Order date: 16-1-2017 at 4:54 PM
Review by Ms. A. Ghazi from Dubai (United Arab Emirates)
Order date: 15-1-2017 at 6:48 AM
Review by Mr. L. Zukov from Skopin (Russian Federation)
Order date: 3-1-2017 at 11:54 AM
Review by Mr. T. Razzioli from Milano (Italy)
Order date: 8-10-2016 at 10:19 AM
My son and I love it. We can wind our watches now together in one watch winder.
Review by Mr. E. Alves from Mexico City (Mexico)
Order date: 18-12-2016 at 10:48 PM
Review by Mr. H. Knight from Birmingham (United Kingdom)
Order date: 13-11-2016 at 12:03 AM
The watch winder was delivered today. It really looks stunning.
Review by Mr. J. Strimark from Odense (Denmark)
Order date: 18-12-2016 at 8:05 PM
Review by Ms. T. Graw from Singapore (Singapore)
Order date: 25-11-2016 at 4:11 AM
Review by Mr. Y. Aidun from Doha (Qatar)
Order date: 3-12-2016 at 10:17 AM
Nice watch winder. I will recommend your shop to my friends.
Review by Ms. L. Echtermeyer from Dortmund (Germany)
Order date: 26-11-2016 at 10:43 PM
Review by Mr. K. Waters from Houston (United States)
Order date: 24-11-2016 at 10:01 PM
Review by Mr. H.G. Bowden from London (United Kingdom)
Order date: 13-10-2016 at 10:46 AM
Review by Ms. H. Lopez from Zürich (Switzerland)
Order date: 15-11-2016 at 11:18 PM
Very nice watch winder!
Review by Ms. L. Schwarz from Vienna (Austria)
Order date: 5-11-2016 at 2:23 PM
It's a beautiful watch winder and the delivery was quick (watch winder was well packed). Thank you watchwinders.com people
Review by Mr. J. Bömer from Berlin (Germany)
Order date: 6-11-2016 at 6:07 PM
Review by Mr. S. Ermingway from Dallas (United States)
Order date: 2-11-2016 at 11:11 PM
Review by Mr. L.T. Heart from Asheville (United States)
Order date: 17-10-2016 at 3:42 AM
Review by Mr. J. Melchov from Rybinsk (Russian Federation)
Order date: 16-10-2016 at 6:21 PM
Review by Mr. L. Reynolds from Melbourne (Australia)
Order date: 16-10-2016 at 10:56 AM
Review by Mr. P. Andrews from Sydney (Australia)
Order date: 12-10-2016 at 4:37 AM
Review by Mr. R.H. Stokes from New York (United States)
Order date: 1-10-2016 at 10:49 PM